Because most of our products are made to order, there is a 30 minute cancellation period from the time you place your order. Cancellation requests should be sent to [email protected]
Include details of name of purchaser and item information.
Errors that are our fault will be corrected as quickly as possible and, of course, without charge. Errors that are made by the customer including, but not limited to, personalization misspellings, address errors, address omissions, etc., are the sole responsibility of the customer and, depending on the issue, may incur an additional cost to the customer.
In order to remedy any order questions or problems, we must have accurate customer contact information. Should we need to reach you about your order, we require a reply within 24 hours from the time we contact you to avoid order problems. We cannot be responsible for delays, cancellations, or other errors that result from a lack of customer response or incorrect contact information provided by you.
We use a variety of shippers, including Fed Ex, UPS, Purolator, and Canada Post. Shipping time varies, depending upon distance, weather, holidays, etc. To avoid re-delivery and re-routing fees, please provide accurate shipping address information, including street, apartment or suite number, city, province, and postal code.
Damages Made in Transit – Should you receive a product that has been damaged in-transit, please contact us immediately. Most shippers will require proof of damage, so please retain all packaging and take pictures for documentation purposes. We will file a claim with the carrier for you. Contact us by email at embroidered [email protected] and include your order number, shipment tracking number, and photos of the damages.
Packages that Are Lost or Stolen – It is our policy to submit claims for lost or stolen packages. Refunds are solely based on the carrier’s decision after they provide proof of delivery.
Your Satisfaction Is Guaranteed! We at Unique Baby Gifts want happy customers. Our return policy follows:
Returns for Defective Merchandise – Customers may exchange or return a defective item within 30 days of receipt. We will pay for the return shipping. All items returned under this policy are eligible for either replacement or a refund. For a refund, the purchase price paid will be credited to the same form of payment used in the original purchase.
We are unable to accept:
* Items that have been used or laundered
* Personalized items are not returnable unless the item was incorrectly personalized due to our error.